Providing fresher, healthier fare with fast, secure and flexible payment options is quickly becoming the standard in workplace foodservice.
To order from a mobile device or desktop browser, guests simply click through the menu items to place their order, select a pickup time and check out. Mobile ordering also allows for bundling and combos, just like ordering through the kiosks, providing the same opportunity to upsell and increase check averages.
Kiosks can facilitate orders for the whole marketplace or specific stations, accepting payment with a credit/debit card, your company badge/ID or a smartphone. The cashiers can be replaced with a concierge/ambassador, other guest service personnel or even eliminated altogether.
The user interface is intuitive, guiding the guest through the order process using imagery and simple instructions. The order can be fully customized (side salad instead of chips, hold the pickles, extra topping, etc.). Combos, bundling and suggestive selling options help to ensure the order is complete and increase overall check averages.
We provide dining programs with culinary offerings that rival what your employees might find at nearby restaurants.
Our self-service technologies extend guest access to marketplace services and increase throughput while minimizing labor and operating costs. We offer three service models that can improve guest satisfaction and streamline operations:
With the proliferation of smartphone payment apps, wearables and mobile wallets, we stand ready to accept cashless payments via Apple Pay, Google Pay and other mobile payment providers.
Our point-of-sale (POS) portfolio encompasses a range of business solutions, from a single-lane, basic application to multisite, multilane, centrally managed systems.
Our tablet-based POS technologies feature point-to-point encryption (P2PE) to ensure fast and secure payment processing. While these lightweight, portable devices can be used on the floor when lines begin to form, they also extend the reach of the marketplace through food carts, catering and pop-up dining events.
Guests expect order accuracy, speed of service and convenience. We have proven technologies to meet those expectations. We offer several options for ordering and checkout, all of which contribute to these goals:
Guests expect order accuracy, speed of service and convenience, and we have proven technologies to meet those expectations. We offer several options for ordering and checkout, all of which contribute to these goals:
Our proprietary business intelligence tools synthesize data from a wide range of sources and convert it into actionable information displayed in custom dashboards. Our tailored approach to data collection and presentation lets clients and operators see what lies behind the numbers, allowing for better resource management and higher profitability with increased guest satisfaction.
Acuity connects data from any source to provide clients with a comprehensive picture of operational performance. Use it to uncover hidden trends and find meaning in their data as you enhance efficiencies, promote sustainability, increase service levels and boost guest satisfaction. Our analysts configure a customized dashboard for each client by generating key business metrics from various quantitative and qualitative sources.
Whether you’re looking for data about sales, labor or dozens of other industry-specific indicators, Acuity presents that information in an interactive, easy-to-read dashboard accessible on any internet-ready device.
The analytical power behind the Acuity dashboard is Acuity Connect. A dynamic data collection and process management tool used to gauge guest sentiment and drive internal workflows. Acuity Connect offers feedback to help organizations develop more frequent insights.
Drive safety audits and conduct field surveys with Acuity Connect. Gather guest feedback at marketplaces and other venues using QR codes, texting or touch-and-go NFC tagging and fully integrate into your Acuity dashboard.
Use the offline version to deploy content to unit managers, safety managers, chefs, and even kiosks where Wi-Fi connections are unreliable or unavailable. The offline version allows you to gather your data and later upload it for analysis when you’re back in the Wi-Fi range.
Effective and efficient online training and personalized support will give Alcon’s marketplace staff the confidence and knowledge to work with our POS and related technologies. Our TechSmart online learning portal houses videos, tutorials, and quick reference guides on all POS and catering solutions, productivity tools and back-office management applications.
Our asset protection team uses statistical tools and trends to reduce the risk and exposure to fraud. Our networked POS systems allow us to monitor transactions and cashier activity daily. Linking high-quality, networked digital video with a powerful POS exception reporting tool detects unwarranted refunds, sales anomalies or voids.